1. WE ONLY ACCEPT COACHING REQUESTS AFTER WE HAVE CHECKED THEM 

We contact you to confirm we've received your coaching request and then we contact you (usually within a few days) to confirm we've accepted it.


2. SOMETIMES WE REJECT COACHING REQUESTS

Sometimes we reject coaching requests, for example, because of actual or potential conflicts of interest with coaches, unavailability of coaches at requested time-slots, disclosure of a negative objective in the request, disclosure of ongoing medical or psychological treatments which we believe should be concluded before undertaking coaching  or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.


3. WE CHARGE YOU BEFORE WE BEGIN PROVIDING COACHING SERVICES

Payment for all agreed coaching sessions should be made at least 48 hours before the first coaching session, in GBP, and directly to Clarity PTC LLP either through bank transfer to HSBC Sort-code 40-06-21 Account Number 33935256 or through our online payment portal if and when available.


4. WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OF OUR CONTROL

If our supply of your service is delayed by an event outside of our control for example, if the coach is unwell, we may deliver the service with an alternative coach. We will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact our Customer Service Team on info@clarityptc.com to end the contract and receive a refund for any services you have paid for in advance, but not received. 


5. YOUR RESPONSIBILITIES

You're responsible for-

• Making sure the information you provide is accurate as the service is designed for you.

• Full and active participation.

• Open and honest communication.

• Preparation for each session including completion of any agreed tasks.

• Setting clear development goals.

• Taking full accountability for decisions and actions taken.

• Recognise that coaching is not a substitute for counselling, therapy, mental health care and inform the coach of any ongoing treatment.

• Provide detailed feedback to us (including a session with a Company representative other than the Company Coach).

• Keep all materials provided by our coaches  for your personal use. You will not make copies and will ensure that it is not re-used or re-circulated. 

6. YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND PLUS EXTRA RIGHTS UNDER OUR GUARANTEE

Your legal right to change your mind: You have 14 days after the date we confirm your order to change your mind about a purchase, but: you must pay for any services provided up to the time you cancel.

How to let us know and what happens next: If you change your mind contact our Customer Service Team on info@clarityptc.com, We refund you as soon as possible by the method you used for payment. We don't charge a fee for the refund.

Our goodwill guarantee: In addition, we offer our UK customers a goodwill guarantee of 30 days for our services however they are purchased. This goodwill guarantee does not affect your legal rights if there is something wrong with your service (for more on those rights see the next section 7).
 

7. YOU HAVE RIGHTS IF SOMETHING IS WRONG WITH YOUR SERVICE

If you think there is something wrong with your service, you must contact our Customer Service Team on info@clarityptc.com. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that Uou have several options for resolving disputes with us.


8. WE CAN CHANGE OUR SERVICES AND THESE TERMS

Changes we can always make.
We can always change a service:

• to reflect changes in relevant laws and regulatory requirements and

• to make minor technical adjustments and improvements to improve our service.

We can suspend supply (and you have rights if we do):
We do this to deal with problems or make changes to the service .

We let you know and may allow you to terminate:
We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the service you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 30 calendar days you can contact our Customer Service Team at info@clarityptc.com to end the contract and we'll refund any sums you've paid in advance for services you won't receive.

We can withdraw services
We can stop providing a service. We let you know at least 30 calendar days in advance and we refund any sums you've paid in advance for services which won't be provided.

We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
 

• you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
   

• it appears that there is an actual or potential conflict of interest with the coach, coaches become unavailable at requested time-slots or the disclosure of a negative objective;

 

• you are rude, manipulative or abusive during a session; or 

 

• the coach is of the view it is in your best interests to discontinue sessions. 

9. WE DON'T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR SERVICES

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section we're not responsible for delays outside our control. 

• Avoidable. Something you could have avoided by taking reasonable action. 

Our total liability to you for all losses arising under or in connection with any contract between us shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.


10. WE USE YOUR DATA AS SET OUT IN OUR PRIVACY POLICY

We will keep your personal information secure and not share it unlawfully. How we use any personal data you give us is set out in our Privacy Policy.


11. INFORMATION YOU PROVIDE US ABOUT OUR SERVICE

You assign to us absolutely all the copyright and other intellectual property rights throughout the world in all media whether now known or created or developed from now regarding the information you provide to us about our service and its effect. 

You irrevocably grant to us your consent to make the fullest use of, for any reason, the information you provide us (and any extracts) in any and all media worldwide. 

You acknowledge that we have the right to  translate  into one or more foreign languages the information you provide us and irrevocably and unconditionally waive the benefit of your moral rights. 

You agree that this is a written irrevocable waiver of all your statutory moral rights in the works, to the fullest extent permissible by law. You acknowledge that the obligations in this clause have been reflected in the cost of the service and its terms.


12. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

Resolving complaints directly with us. Our Customer Service Team on info@clarityptc.com will do their best to resolve any problems or concerns you have with us or our services quickly and informally. We track concerns systematically and ensure any learnings are implemented over time. If concerns cannot be satisfactorily resolved informally, we will direct you to our complaints procedure that aims to ensure all complaints are handled transparently, fairly and consistently.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.


13. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team on info@clarityptc.com to end the contract within 30 days of us telling you about it and we will refund you any payments you've made in advance for services not provided.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it.

If a court invalidates some of this contract, the rest of it will still apply. 

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.