Last Updated: 16th February 2026 (Note: The previous draft’s date of 1st May 2025 has been updated).

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1. INTRODUCTION

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Welcome to the privacy notice of Clarity Psychotherapy and Transformational Coaching LLP ("Clarity").

Clarity respects your privacy and is committed to protecting your personal data. This privacy notice informs you how we look after your personal data when you visit our website (regardless of where you visit it from), engage our professional coaching or consultancy services, or otherwise interact with us. It also tells you about your privacy rights and how the law protects you.

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2. IMPORTANT INFORMATION AND WHO WE ARE

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Controller
Clarity Psychotherapy and Transformational Coaching LLP is the controller and responsible for your personal data (referred to as "Clarity", "we", "us" or "our" in this privacy notice).

Data Privacy Manager
We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, including any requests to exercise your legal rights, please contact them using the details below:

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• Full name of legal entity: Clarity Psychotherapy and Transformational Coaching LLP

• Email address: info@clarityptc.com

• Postal address: 12 West Park, London, SE9 4RQ

• ICO Registration Reference: ZC094054

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You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

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3. THE DATA WE COLLECT ABOUT YOU

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Personal data means any information about an individual from which that person can be identified. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about your health, genetic and biometric data).

We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows:

• Identity Data: First name, last name, username or similar identifier, and title.

• Contact Data: Billing address, email address, and telephone numbers.

• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, and operating system and platform on the devices you use to access our website.

• Usage Data: Information about how you use our website and services.

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4. HOW IS YOUR PERSONAL DATA COLLECTED?

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We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or during professional consultations.

• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via server logs and similar technologies.

• Third parties: We may receive personal data about you from various third parties, such as technical service providers or payment processors based inside the UK/EEA.

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5. HOW WE USE YOUR PERSONAL DATA

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We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing coaching sessions).

• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data:

• To register you as a new client or contact.

• To deliver our services.

• To manage our relationship with you (e.g., notifying you about changes to our terms).

• To administer and protect our business and this website.

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6. COOKIES

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Our website does not currently use non-essential cookies for tracking or marketing. We may use essential cookies to ensure the website functions correctly. You can set your browser to refuse all or some browser cookies, but note that some parts of the website may become inaccessible or not function properly.

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7. DISCLOSURES OF YOUR PERSONAL DATA

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We may share your personal data with:

• Service Providers: Acting as processors who provide IT, system administration, and professional scheduling/billing software.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers.

• Regulatory Authorities: HM Revenue & Customs and other authorities based in the UK.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

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8. INTERNATIONAL TRANSFERS

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Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Adequacy Decisions: We transfer to countries deemed to provide an adequate level of protection by the UK government.

• Standard Clauses: We use specific contracts approved for use in the UK (the International Data Transfer Addendum).

• Data Privacy Framework: For US-based providers, we ensure they are certified under the EU-U.S. Data Privacy Framework (and the UK Extension).

9. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business "need to know."

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10. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we must keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients for tax and compliance purposes.

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11. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

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If you wish to exercise any of the rights set out above, please contact us at info@clarityptc.com. No fee is usually required, and we aim to respond to all legitimate requests within one month.